Policies

Rules & Regulations for Businesses

Guidelines for businesses utilizing FoodRunz dedicated drivers. Our drivers are professionals representing both FoodRunz and your business.

FoodRunz Policies Rules & Regulations

Purpose

This guide outlines the expectations and standards required of all businesses utilizing FoodRunz dedicated drivers. These regulations are in place to ensure mutual respect, fairness, and a productive working environment.

For Businesses

Guidelines for food businesses utilizing FoodRunz dedicated drivers

FoodRunz For Businesses

1. Respect and Conduct Toward Drivers

  • •All drivers must be treated with professionalism, courtesy, and respect at all times.
  • •Any form of verbal abuse, discrimination, harassment, or aggressive behavior toward a driver is strictly prohibited.
  • •Drivers are not to be spoken to or treated as subordinates — they are independent partners and contracted logistics personnel.

2. Assignment of Duties

  • •Drivers are contracted specifically for delivery services only.
  • •Any requests for additional duties beyond their role (e.g., folding boxes, dishwashing, janitorial work, food prep, cashiering) must:
  • • Be clearly requested in advance
  • • Receive driver consent
  • • Include additional compensation via your FoodRunz dashboard
  • •Drivers have the full right to decline any extra duties beyond delivery work without penalty.

3. Abuse & Misconduct Reporting

  • •Drivers are instructed to report any form of mistreatment, misconduct, or unsafe working conditions immediately to the FoodRunz Customer Service Management Team.
  • •Upon verification of an incident:
  • • The driver may leave the shift immediately without penalty
  • • The business account may be temporarily suspended during the investigation
  • • If misconduct is verified, your account may be permanently terminated with no refund

4. Safety and Work Environment

  • •Businesses must ensure drivers are not exposed to hazardous, illegal, or abusive environments.
  • •Proper parking accommodations and safe pickup conditions must be ensured to prevent fines or towing.
  • •Drivers must have access to water or breaks during long shifts.

5. Schedule Integrity

  • •Businesses must respect driver shift schedules. Requesting last-minute overtime or extended hours without agreement and extra pay is not allowed.
  • •Drivers are not obligated to stay past their scheduled time.

6. Shift Cancellations

  • •Any business cancellation of scheduled shifts must be made 24 hours in advance to avoid penalties.
  • •Repeated last-minute cancellations may lead to service restrictions.

7. Driver Feedback & Communication

  • •Constructive feedback is welcomed, but it must be professional, actionable, and never personal.
  • •Feedback about driver performance must be submitted through the official FoodRunz Client Portal.
  • •Businesses may not directly threaten drivers with complaints or retaliatory reviews.

8. Disciplinary Consequences

Depending on the severity and frequency of violations:

  • •First Violation: Written warning and mandatory client conduct meeting
  • •Second Violation: 1-week service suspension
  • •Third Violation: Permanent account termination with a non-reinstatement clause

For Drivers

Professional standards and expectations for FoodRunz drivers

FoodRunz For Drivers

1. Professional Conduct

  • •Drivers must conduct themselves with professionalism and courtesy at all times.
  • •You are a representative of both FoodRunz and the business you're assigned to.
  • •No profanity, harassment, or rude behavior will be tolerated — on or off the business premises.
  • •Uniforms (if issued), vehicles, and personal appearance must be clean and presentable.

2. Delivery Responsibilities

  • •Arrive on time and ready to fulfill your shift requirements.
  • •Communicate proactively with business staff regarding order timing or issues.
  • •Never tamper with food, packaging, or business supplies.
  • •Complete all deliveries with care and professionalism, representing FoodRunz with pride.

3. Extra Task Requests

  • •If a business requests you to perform tasks beyond delivery (e.g., folding pizza boxes, helping pack orders), you may:
  • • Accept only if you agree and are compensated through the dashboard
  • • Politely decline if it exceeds your scope or comfort level
  • •Report any pressure, coercion, or inappropriate task assignments to the FoodRunz Support Team.

4. Safety Standards

  • •Always follow traffic laws and prioritize safety above speed.
  • •Do not use your phone while driving unless using a hands-free device.
  • •You are not required to enter unsafe buildings or environments — contact support if needed.

5. Communication

  • •Stay in touch with dispatch and/or the assigned business as needed throughout your shift.
  • •Use polite, brief, and clear communication with customers and business staff.
  • •Never argue or escalate conflicts onsite — report issues to the FoodRunz Support Team.

6. Attendance & Punctuality

  • •Drivers are expected to honor all confirmed shifts.
  • •If you must cancel, do so 24+ hours in advance when possible.
  • •No-shows or repeated late arrivals may result in suspension or removal from the platform.

7. Driver Violations & Consequences

  • •First Violation: Written warning and behavioral review
  • •Second Violation: 1-week suspension from shifts
  • •Third Violation: Permanent removal from driver pool

8. Respect for the Business

  • •You are a guest in each food business's workplace — act with discretion and gratitude.
  • •Avoid wandering through non-public areas unless invited or instructed.
  • •Do not make demands for tips, extras, or special treatment.

9. Reporting and Support

  • •If you experience any mistreatment, unsafe conditions, or inappropriate requests, report it immediately.
  • •Use the Driver Support Hotline or your Driver Dashboard to file reports confidentially.

Business Acknowledgment

By using FoodRunz's dedicated driver services, you agree to the rules above and acknowledge that breach of these regulations may result in permanent suspension of services without refund.

For any questions or concerns, please contact your Client Success Manager or reach our Support Team at support@foodrunz.online

Driver Acknowledgment

By completing onboarding and accepting assignments through FoodRunz, you agree to these professional standards and understand the consequences of failing to uphold them. Our mission is to create long-term opportunities for every dedicated driver — built on mutual trust and respect.

For questions or emergencies, contact support@foodrunz.online or use your Driver App's Help button.